Astorias — Terms of Use

These Terms of Use ("Terms") are a legally binding agreement between you (personally or on behalf of an entity) ("you") and Saturated Labs Private Limited ("Saturated Labs", "Astorias", "we", "us", or "our"), concerning your access to and use of the Astorias website at https://astorias.ai and any related sites, apps, APIs, dashboards, or services we link to these Terms (collectively, the "Site").

The Site provides AI-powered cloud services, including AI inference APIs, model hosting, storage where offered, and related software (the "Services" or "Marketplace Offerings").

By accessing or using the Site or Services, you agree to these Terms. If you do not agree, do not use the Site or Services.

Documents we post on the Site (including our Privacy Policy and any Acceptable Use Policy) are part of these Terms. We may update these Terms by posting a new version and changing the "Last updated" date. Continued use after changes means you accept the revised Terms. Please review them periodically.

The Site is not offered where doing so would be illegal or require us to register in that place. If you access it from elsewhere, you are responsible for local law compliance.

The Services are not configured by default for industry regimes such as HIPAA, FISMA, or GLBA. If you need that, contact support@astorias.ai before using the Services for regulated workloads.

The Site and Services are for adults only. We do not knowingly collect personal information from anyone under 18 ("Minors"). Minors may not register or use the Services. If we learn we collected a Minor's information, we will delete it and close the account after verification. Parents/guardians who believe we collected a Minor's data without permission should contact us at support@astorias.ai.

By agreeing, you represent that: (a) you are at least 18; (b) you have not been suspended or removed from the Services; and (c) your registration and use comply with applicable law.

Unless we say otherwise, the Site and Services, including software, APIs, documentation, designs, text, graphics, and trademarks ("Content" and "Marks"), are owned or licensed by Saturated Labs and protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the Site and Services for your internal business or personal purposes as allowed by these Terms and your plan. You may not copy, scrape the Site for Content harvesting, resell our branding, or exploit the Content or Marks except as expressly allowed. We reserve all other rights.

By using the Site or Services, you represent and warrant that:

1. Registration information is true, accurate, current, and complete, and you will keep it updated;
2. You have legal capacity and will comply with these Terms;
3. You are not a minor where you live;
4. You will not access the Site through bots or automation for the purpose of scraping, harvesting, or extracting data from the Site itself (normal API use under your plan and documentation is allowed);
5. You will not use the Site or Services for illegal or unauthorized purposes; and
6. Your use will not violate applicable law.

We may suspend or terminate accounts that provide false or incomplete information.

Your use must also comply with Section 9 (Prohibited Activities) and any Acceptable Use Policy we publish. We provide infrastructure and software tools; we do not warrant third-party model behavior beyond what we expressly state. You are responsible for how you use Outputs.

Accounts may be opened by a natural person 18+ or a duly organized legal entity. If you open an account for an organization, you represent you have authority to bind that organization.

We may ask for basic information (for example email, or sign-in via Google, GitHub, or similar). Keep credentials confidential. You are responsible for activity under your account. Tell us promptly at support@astorias.ai if you suspect unauthorized access.

Creating multiple accounts to abuse free credits, trials, or quotas is prohibited. We may suspend related accounts, revoke free credits or discounts, and pursue other remedies if we reasonably suspect abuse.

We may limit quantities, change descriptions or pricing, or discontinue Services. We do not guarantee that Services will meet your expectations or that all errors will be fixed.

Current pricing: https://astorias.ai/pricing

Custom or enterprise plans may be set out in an order form, MSA, or other signed document, which controls if it conflicts with these Terms.

We may add, change, suspend, or remove any model at any time, including when a model provider or law requires it. We are not liable for loss from removal or modification of a model, except as required by law or a separate signed agreement.

Fees and payment terms follow the plan you select, the Site, or a signed order/MSA.

We may change pricing from time to time. For subscriptions, price changes typically apply from the next renewal unless we state otherwise or a signed agreement says differently.

Payments may be processed by third-party processors (for example card or local payment providers). Their terms govern your payment method. By providing payment details, you authorize us to charge amounts due. Tell us if billing details change.

Fees are generally non-refundable and exclusive of taxes. You are responsible for applicable taxes (other than taxes on our income). Automatic top-ups, if enabled, will charge your payment method when the trigger you set occurs.

Fees are non-refundable, including for unused credits, plan changes, or change of mind.

We may refund or credit, in our reasonable discretion, where: (a) a verified outage or failure attributable to us makes the Services materially unavailable for an extended period; (b) a billing error caused a duplicate or incorrect charge; or (c) applicable law requires a refund.

Request within 30 days of the charge at support@astorias.ai with account details and a short description of the issue.

You must not use the Services to:

1. Generate child sexual abuse material or any sexual content involving minors (any media type);
2. Create deepfakes, non-consensual intimate imagery, or other synthetic content that falsely depicts a real person without consent in a way that could deceive a reasonable person;
3. Develop or assist biological, chemical, nuclear, radiological, or other mass-casualty weapons;
4. Create or distribute malware, cyberweapons, or tools meant to attack or compromise others' systems;
5. Systematically generate disinformation or deceptive synthetic media at scale to influence elections or public debate through deception;
6. Circumvent safety filters or policies of Astorias or underlying model providers (including jailbreaks or prompt-injection tools meant to bypass safeguards), or resell such circumvention;
7. Violate applicable export control or sanctions laws, or provide access to restricted or denied parties.

We may suspend or terminate accounts for violations. If we publish a separate Acceptable Use Policy, it also applies; the absolute bans above still control.

You may submit input ("Input") and receive output ("Output"). Together, "User Content". You retain rights you have in your Input.

10.1 License to us

You grant Saturated Labs a worldwide, royalty-free, non-exclusive license to process Input and Output only as needed to provide the Services to you (including generating Output and technical support).

10.2 Zero Data Retention

We operate a Zero Data Retention (ZDR) practice for User Content used with the models. We do not store LLM data, and we do not train on it:

• We do not use your Input or Output to train our models, or anyone else's.
• After a request is processed and Output is delivered, we do not store your Input or Output (prompts, completions, uploaded inference payloads, or equivalent User Content) as an archive for later use, product improvement, or advertising.
• Short-lived technical state needed to serve the request (for example KV cache during inference) may exist only while the request is being processed and is not kept as a content archive after the request completes.
• We keep usage logs that do not include your User Content: token or unit counts, which model was called, timestamps, request / organization / key identifiers, status, and credits or amounts charged. Those logs are required for billing, balances, invoices, and usage reporting to function. We do not use them to train models.
• We may apply automated safety screening while a request is processed; that screening is not model training and is not used to build a retained archive of your User Content.
• We may retain or disclose data if required by applicable law, or if needed briefly to investigate abuse or security incidents, in which case we limit retention to what is reasonably necessary.

Details on personal data (account, billing, usage logs, support) and how to make a GDPR or similar data request are in our Privacy Policy.

10.3 AI Output disclaimer

THE SERVICES USE AI MODELS THAT MAY PRODUCE OUTPUT THAT IS WRONG, INCOMPLETE, BIASED, OR UNSUITABLE. WE DO NOT WARRANT OUTPUT ACCURACY OR FITNESS FOR A PARTICULAR PURPOSE. YOU MUST REVIEW OUTPUT BEFORE RELYING ON IT FOR LEGAL, MEDICAL, FINANCIAL, SAFETY-CRITICAL, OR OTHER IMPORTANT USES. WE ARE NOT LIABLE FOR LOSS FROM RELYING ON OUTPUT WITHOUT YOUR OWN CHECKS, TO THE EXTENT PERMITTED BY LAW.

10.4 Your responsibilities

You are responsible for Inputs and warrant that you have rights to submit them; that Inputs and your use will not infringe others' rights or cause us to break the law; and that you have lawful grounds to process any personal data in Inputs under laws that apply to you (including GDPR, UK GDPR, and CCPA where relevant). If you are the controller of that data, we process it only to complete the live request under ZDR.

We may suspend access if we reasonably believe your use or Inputs violate these Terms or the law.

If you send ideas or feedback, we may use them without restriction or payment. That does not transfer ownership of your User Content used as Input/Output under Section 10.

If you sign in with Google, GitHub, or other accounts through WorkOS, you authorize us and WorkOS to receive what those providers already expose for sign-in: typically name, email, and the public profile photo URL used as your avatar. Your relationship with those providers is governed by their terms. You can disconnect linked accounts where the product allows.

Links or third-party content on the Site are not controlled by us. Use them at your own risk. Purchases from third parties are between you and them.

We may monitor for Terms violations, act against unlawful use, remove or disable content that burdens our systems, and manage the Site to protect our rights and keep Services running. We are not obligated to monitor all User Content.

Our Privacy Policy explains how we handle personal data, including that we do not store LLM prompts or completions, do not train on them, and keep usage logs only as needed for billing and related account operation. By using the Services, you also agree to that policy.

We support GDPR, UK GDPR, and similar data-protection rights, including access, correction, deletion, and portability requests for Personal Information we hold. To make a request, email support@astorias.ai with the subject line "GDPR / data request". We cannot return inference content we never retained. See the Privacy Policy for the process and timelines.

These Terms apply while you use the Site or Services. We may suspend or terminate access for breach of these Terms or applicable law, or where needed to protect the Services or other users. If we close your account for cause, do not create a new account to evade the ban. Provisions that should survive (including IP, payment owed, disclaimers, liability limits, indemnity) survive termination.

We may change or discontinue Site features or Services. We do not guarantee uninterrupted availability. Maintenance, outages, and third-party failures may occur. We are not liable for downtime except as required by law or a signed SLA.

Before filing a formal claim, the parties will try to resolve disputes informally for 30 days after written notice to support@astorias.ai (or the address we publish).

To the extent allowed by law, disputes must be brought individually—not as class or representative actions.

Either party may still seek urgent injunctive relief to protect intellectual property or stop unauthorized use, or pursue claims that law requires be heard in court.

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

Subject to Section 18, courts in Agra, Uttar Pradesh, India (or other courts that have jurisdiction under Indian law) have exclusive jurisdiction over disputes arising from these Terms, unless a signed enterprise agreement says otherwise.

We may correct errors in Site content, pricing, or descriptions without prior notice.

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE, OR THAT THE SITE IS FREE OF HARMFUL CODE INTRODUCED BY THIRD PARTIES.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR SERVICES IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICES IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE, OR (B) USD 100 (or equivalent). IF A SIGNED ENTERPRISE ORDER OR MSA SETS A DIFFERENT CAP, THAT CAP CONTROLS.

Some places do not allow certain limits; in those places our liability is limited to the maximum allowed by law.

You will defend and indemnify Saturated Labs and our officers, agents, and employees against third-party claims arising from: your use of the Services; your breach of these Terms; your Inputs or Outputs as used by you; or your infringement of others' rights—except to the extent caused by our willful misconduct. We may take over defense at your expense; you will cooperate reasonably.

You are responsible for retaining copies of data you need. Because we do not store LLM prompts or completions after a request completes, we cannot restore that content. We keep usage logs needed for billing to function, and other operational records described in the Privacy Policy. We are not liable for loss or corruption of data except as required by law or a signed agreement.

Using the Site, emailing us, or submitting forms are electronic communications. You agree that electronic notices and records satisfy writing requirements where allowed by law.

Neither party is liable for delay or failure caused by events beyond reasonable control (including natural disasters, war, epidemic, government action, utility failure, or failure of third-party hosting/providers we rely on), excluding payment obligations. If such an event continues more than 30 consecutive days, either party may terminate the affected Services on written notice.

You must not use the Services in violation of applicable export control or sanctions laws (including those that apply to you or to us). You represent you are not a prohibited party under applicable sanctions lists. We may restrict or terminate access if we reasonably believe continued service would violate those laws.

These Terms plus policies posted on the Site are the entire agreement for the Site and Services (unless a signed enterprise contract applies). Failure to enforce a provision is not a waiver. If a provision is unenforceable, the rest remains in effect. We may assign these Terms. No partnership or employment is created. Headings are for convenience only.

Saturated Labs Private Limited
(operating Astorias)
CIN: U62099UP2025PTC232320
Registered office: 47, Narayan Enclave Phase 2, Sewla Semri Road, Agra, Uttar Pradesh 282001, India

Email: support@astorias.ai